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1. WHAT DELIVERY COSTS I HAVE TO PAY?

Each country has different delivery charges.
Delivery charges will be displayed when you finish your order, custom duties are the responsibility of the customer.

2. WHAT DELIVERY METHOD DO YOU USE?

Orders made on Thealchemiststore.ro will be delivered via DHL within 2-4 working days of placing the order. On Saturday and Sunday we do not deliver

3. WHAT RETURN METHOD DO YOU USE?

In this case, you must contact us by email (contact@thealchemist.ro) and notify us of your intention, complete the return form and send the package to SC ALCHEMIST STORE SRL, Str. Aleea. Solidaritatii, Nr.2, Bl.M, Sc.C, Et. 3 ,Ap.45, 900302, Constanta, Romania
After that, DHL will pick up the parcel your order from you (in the same state as you received it). The transport costs will be borne by the customer.
DHL will not refund the money because it does not have the authority to make payments for us.
When the order reaches our possession we will transfer your money to an account specified by you on the return form.
The money is returned within 30 working days

4. HOW CAN I CONTACT YOU?

Phone: 0040 737 812 006
Email: contact@thealchemist.ro
Facebook: thealchemist.ro
Whatsapp: 0040 737 812 006
Instagram: thealchemist.ro

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