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Delivery Information:

We can ship Worldwide.
Each country has different delivery charges.
Delivery charges will be displayed when you finish your order, custom duties are the responsibility of the customer.
Orders are delivered by DHL-delivery time 2-4 working days.
Please be aware that shipping to international destinations may be subject to local customs fees or duties.
Every country has different procedures for incoming packages.
THE ALCHEMIST / SC. ALCHEMIST STORE S.R.L. does not have information on customs or duties and cannot estimate these charges.
Please check with the proper local authorities before placing an order.
THE ALCHEMIST / SC. ALCHEMIST STORE S.R.L. is not responsible for non-paid import taxes, nor will
THE ALCHEMIST / SC. ALCHEMIST STORE S.R.L. issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.If you want to specify certain delivery issues such as: delivery time, address or landmarks, please enter this information in the comments box before completing the order.
The day your parcel with your order is shipped, you will be notified by e-mail or phone by DHL company.
The parcel can be taken over by any family member.
The products are delivered within the stock limit. If one or more of the ordered products are no longer in stock, you will be notified accordingly. In some cases, the ordered product may be replaced with a similar one if you want it and you agree to it.
Liability for any damage to the product, parcel or package sent by us is the responsibility of the courier company or of the carrier in accordance with the legislation in force.
Your privacy is important to us and we care about how information regarding your order is used and shared.
Please note that we provide certain order, shipment and product information to our international carriers,
and this information may be communicated to customs authorities to facilitate customs clearance and comply with local laws.
When orders shipped internationally reach the destination country,
they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Copyright (Copyright)

The entire contents of www.thealchemist.ro website, including texts, images, graphics, web graphics, scripts and any other data, is the property of S.C. ALCHEMIST STORE S.R.L or of its suppliers and is protected under the Copyright and Intellectual Property Law. The use without written consent of any items on the www.thealchemist.ro website, or of any of the above items, is punishable under the laws in force. In order to claim intellectual property rights, please use the contact address contact@thealchemist.ro

Product liability

SC ALCHEMIST STORE S.R.L takes no liability and cannot be held liable for any damage arising from the use of products purchased through this website for purposes other than those specified by the manufacturer.
Product return may be performed in accordance with the provisions of GD 130/2000, and for more details please visit the ” Product Exchange / Return” section
Limitations on the use of certain distance communication techniques
Article 1. – The following distance communication techniques require prior consent of the
consumer:
a) automated call system without human intervention (automatic call);
b) telecopier (fax)
c) electronic mail address (e-mail)
Article 2. – The use of remote communication techniques other than those provided under Article 1 is not allowed if there is a refusal expressed by the consumer.

List of remote communication techniques

a) unaddressed print;
b) addressed print;
c) standardized letter;
d) printed advertising with a requisition order;
e) catalogue;
f) telephone with human intervention;
g) telephone without human intervention (automatic call, audiotext);
h) radio;
i) videophone (picture phone);
j) videotext (microordinator, Tv screen with keyboard or touch screen);
k) electronic mail (e-mail);
l) telecopier (fax);
m) television (teleshopping).

Disputes

By using, viewing, or purchasing the products on this website, the user has acknowledged that Romanian laws will govern the above Terms and Conditions and any dispute of any kind that may arise between the user and S.C. ALCHEMIST STORE S.R.L. In the event of any conflict between S.C. ALCHEMIST STORE S.R.L and its customers they will first try to solve these amicably within 30 working days.
If the amicable settlement is not possible, the conflict will be settled by the competent court in accordance with the applicable Romanian laws.

Miscellaneous

If any of the above clauses is found to be null or void, irrespective of the cause, this will not affect the validity of the other clauses. Once the order is launched, the customer accepts without objection the Terms and Conditions of Use, the value of which is the same as a validly concluded contract.
By agreeing to these Terms and Conditions, the customer fully assumes the rights and obligations arising from the purchase from the virtual store www.thealchemist.ro

Warranty and repair

SC ALCHEMIST STORE S.R.L warrants repair of the defects of manufacturing and inconsistency with the characteristics of the purchased product, excluding the damage caused by accidents, lack of care, inadequate wearing or non-compliance. SC ALCHEMIST STORE S.R.L does not assume responsibility for the loss of stones or any component of the purchased product. In case of loss, in order to repair the product, it will be necessary to pay for the replacement of the component and the payment of the workmanship. Products under the warranty period will be exempt from payment of workmanship for the repair work. The product will be replaced if it is confirmed that a defect in material or workmanship has been the cause of such deterioration and not the inappropriate handling of the product by the buyer. Each product benefits from warranty for 30 days. Keep the invoice and receipt for warranty validation.

Tips for Jewellery Maintenance

In order to prolong the life of the purchased jewellery, follow these tips:
Try as much as possible to avoid scratches, shocks, abrasive materials, high temperatures, prolonged sun exposure, very hot water, salt water (this includes sea water), chemicals, detergents, cosmetic products. For cleaning jewellery use only soft cloths, deer skin or handkerchiefs for glasses. Clean with these slightly moist materials, without using soap or other products, until the desired luster is obtained. Avoid sleeping with jewellery, wearing it when taking a bath, washing your hands, or cleaning. Keep it in their packaging or in special bags for jewellery.

Return policy

If you are unhappy with the products you bought from www.thealchemist.ro and you want to give up the purchase and therefore get your money back, you can apply for the return procedure of the products in maximum 10 working days, according to the provisions of Government Ordinance no. 130/2000 on the protection of consumers in case of the conclusion and performance of remote contracts.
Any change in the condition of the products or damage to their original packaging which makes it impossible to sell the product as a new one automatically leads to the application of refund procedures subject to fees.
The decrease is between 10% and 90% of the initial value of the product. The decrease fee will be communicated to the customer upon receipt of the modified products.
– the returned product must be accompanied by a copy of the tax invoice.
– if the returned products have been accompanied by any bonuses / gifts, they must be retrieved as well. Otherwise, their value diminishes from the return value.
– If several products of the same kind have been purchased and you want to return all, please ensure that only one has been unsealed. The return of other products is only acceptable if they are sealed.

The 10-day period provided for the exercise of this right begins to run:

a) for products, from the date of receipt by the consumer;
b) for services, from the day of the conclusion of the contract;
The remote contract is the contract for the supply of products or services concluded between a trader and a consumer, within a sales system organized by the trader, which uses exclusively, before and upon the conclusion of this contract, one or more techniques of remote communication.
The 10-day return right is only for customers who have purchased online products from www.thealchemist.ro. The customer has the right to unilaterally terminate the remote contract within ten working days, without penalty and without any reason. According to Ordinance no. 130/2000, the consumer is responsible for paying the expenses related to returning the products to the merchant.
The right to waive the purchase does not apply to legal entities.
Refunds will be made within no more 30 days after the consumer terminates the contract.
According to the provisions of Ordinance no. 130/2000, the consumer cannot unilaterally terminate the following types of contracts, except where the parties (consumer and trader) have agreed otherwise:
a) service contracts the performance of which started, with the consumer’s consent, before the expiration of the 10-business day term;
b) supply contracts for products or services the price of which depends on fluctuations in financial market rates that cannot be controlled by the trader;
c) contracts for the supply of products made on the basis of the consumer’s specifications or of distinctly personalized products, as well as of those which, by their nature, cannot be repaired or can be degraded or damaged rapidly;
d) contracts for the provision of audio, video or computer programs, if these records or software have been unsealed by the consumer;
e) contracts for the supply of newspapers, periodicals, magazines;
f) betting or lottery service contracts;
For any details or concerns regarding the return of products please contact us by e-mail: contact@thealchemist.ro or by phone: 0040 737 812 006

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