S.C. ALCHEMIST STORE S.R.L. knows the importance of your data and undertakes to protect their privacy and security. Therefore, it is important for us to provide you in an integrated and practical manner with information related to the processing of your personal data as data subjects (customers, potential customers, consumers, potential consumers and users of the website www.thealchemist.ro within this Personal Data Processing Policy, applicable for the purposes listed below.
Please go through this Policy and contact us for any details request at the contact details listed below.
At the same time, this Policy promoted by S.C. ALCHEMIST STORE S.R.L. is applicable to all devices used in order to access the website, smartphones, tablet, TV. If you disagree with the terms and conditions of their use (as set out in this document from the point of view of personal data protection, from the point of view of confidential information, copyright, etc.), please do not use the www.thealchemist.ro website.
In accordance with the requirements of Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and the free movement of such data, S.C. ALCHEMIST STORE S.R.L. manages safely and only for the purposes specified the personal data you provide to us in the context of visiting the website and purchasing S.C. ALCHEMIST STORE S.R.L. products under the following brand: THE ALCHEMIST
b) In the case of requests / complaints / orders via e-mail, according to the legislation in force, we are obliged to request your written and signed agreement on the Personal Data Processing Policy. If we do not receive your consent, we will not be able to resolve your e-mail requirements.
c) In the case of requests / complaints and / or telephone orders, we will be able to solve the requirements only if the call is registered and this is possible only when you hear the automatic message at the beginning of the call informing you that the call is being recorded. Otherwise, all requests / orders / complaints will be sent by email and will only be solved if we have received your signed agreement on the Personal Data Processing Policy.
The purposes for which we collect and process your personal data.
THE ALCHEMIST collects and processes your personal data for the following purposes:
1. Managing, improving and delivering the services provided by www.thealchemist.ro
2. Commercial sales activities, including the sales realization, management and development, including online sales on the www.thealchemist.ro website, customer account management, market research / studies, invoicing and dispatching orders, resolving cancellations or issues of any the nature regarding an order, the purchased goods.
3. Advertising, marketing and publicity, activities promoting products and services of S.C. ALCHEMIST STORE S.R.L. (THE ALCHEMIST), conducting promotional campaigns, transmitting newsletters, submitting THE ALCHEMIST offer, tracking and monitoring sales and consumer behaviour.
4. Post-sales activities, including customer service, informing users / customers about the evaluation of the offered products (including the evaluation of the products on the website www.thealchemist.ro) improving the quality of the services, products traded through the activity performed during a phone call; making repairs and product replacements.
5. For probative purposes in connection with the above activities and archiving.
The categories of personal data we process
In order to achieve the above purposes, we process the following personal data categories:
1. Managing, improving and delivering the services provided by www.thealchemist.ro
– last name, first name, city (domicile / residence), e-mail, phone number, electronic identification (Facebook address, website);
2. For commercial sales activities, including sales achievement, management and development, including online sales on the www.thealchemist.ro website, customer account management, market research / studies, invoicing and dispatching orders, resolving cancellations or issues of any nature related to an order, to the purchased goods and / or service.
-last name, first name, Personal Identification Number, Identity Card series and number, address from the ID, Mailing Address, Email, Phone Number;
3. For advertising, marketing and publicity, activities promoting products and services of S.C. ALCHEMIST STORE S.R.L. (THE ALCHEMIST), conducting promotional campaigns, transmission of newsletters, submitting THE ALCHEMIST offer, tracking and monitoring sales and consumer behaviour.
– last name and first name, city (domicile / residence), telephone, e-mail, pseudonym, habits / preferences / behaviour.
– additionally, S.C. ALCHEMIST STORE S.R.L. processes data consisting of the personal identification number and the series and number of the ID document strictly for identifying the winners of promotional campaigns and for complying with the requirements of the tax legislation.
– Also, some of these data are required as the unique identifier of the person depending on the type of contest / promotion they participate in.
4. For post-sales activities, including customer service, informing users / customers about the evaluation of the products and services offered (including the evaluation of products on the www.thealchemist.ro website) improving the quality of the services, products marketed through the activity carried out within a phone call; making repairs and product replacements:
– last name and first name, phone, e-mail, city (domicile / residence), habits / preferences / behaviour, other data resulting from product valuation by customers.
5. For probative purposes in connection with the above-mentioned activities and archiving: storing personal data for the above purposes in order to keep records of the activities carried out, in order to protect the rights in court and to exercise other rights according to the law and the contracts concluded, the fulfilment of any archiving requirements in accordance with the legal provisions.
Personal data that benefit from a special protection regime such as personal identification number, series and number of the ID document will be collected and processed under restrictive conditions and in accordance with legal provisions in order to ensure compliance with the applicable data protection rules regarding these.
The provision of personal data is required for S.C. ALCHEMIST STORE S.R.L. in order to issue invoices based on orders placed on the email or on the website. A refusal on your part to provide us with this data may result in the impossibility of S.C. ALCHEMIST STORE S.R.L. to provide you with those products and services.
To whom do we disclose your personal data?
In order to achieve one or more of the above-mentioned purposes, S.C. ALCHEMIST STORE S.R.L. may disclose your personal data to the following categories of recipients:
– to the contractual partners of S.C. ALCHEMIST STORE S.R.L. (as is the case with companies with which SC ALCHEMIST STORE SRL has partnership relations, but only on the basis of a confidentiality commitment on their behalf, which guarantees that these data are kept safe and that the provision of such personal information is made according to the legislation in force, other companies with which we can develop joint programs to market our products and services), service providers (marketing, courier, payment / banking, telemarketing services or other services), including entities assisting SC ALCHEMIST STORE S.R.L. in the processing of data as authorized persons, insurers, public authorities (Prosecutors, Police, courts and other competent bodies of the state), on the basis and within the limits of the legal provisions and as a result of express requests, as well as to you as the data subject in the context of exercising your right of access.
SC ALCHEMIST STORE S.R.L. will never sell your personal data.
The transfer of personal data abroad
In order to achieve one or more of the above, some or all of the above-mentioned data may be transferred to countries within the European Union and outside the European Union / European Economic Area. For the complete list of countries to which your personal data is transferred, please contact us at the contact details below.
SC ALCHEMIST STORE S.R.L. shall take all necessary measures to ensure that your personal data is adequately protected regardless of where it is transferred.
By transmitting your personal data to S.C. ALCHEMIST STORE S.R.L./THE ALCHEMIST you accept (to the extent that a written agreement on your part is required by law) that your personal data:
– shall be included in THE ALCHEMIST database and that all of these personal data shall be stored, used and processed by S.C. ALCHEMIST STORE S.R.L., including by its affiliates and collaborators for the development and / or running of the activities falling within the scope of the above processing.
– may be transferred by S.C. ALCHEMIST STORE S.R.L. both to its affiliates and other entities in the country or abroad, according to the above information, for conducting their own activities related to promotion and marketing and other related activities.
By reading this Policy, you acknowledge the fact that you are guaranteed the rights provided by law, namely:
• to be informed about the processing of your personal data, in accordance with the law;
• to access your personal data;
• of intervention on your personal data;
• of not being subject to an individual decision with automatic character;
• to oppose the processing of personal data that concern you and to request the rectification, updating or deletion of data under the law – in the case of personal data processed for direct marketing purposes, this right may be exercised at any time, free of charge and without justification;
• to address the court if breaches of the relevant legislation have been found.
You may exercise these rights by sending an email to : firstname.lastname@example.org
On the basis of a written, dated and signed request sent to : Str. Aleea. Solidaritatii,Nr.2, Bl.M, Sc.C, Et. 3, Ap.45, 900302, Constanta, Romania or by sending an email to email@example.com, you can exercise the following rights free of charge:
– once a year, to be confirmed by law that the personal data is processed or not;
– to access and interfere with the transmitted data;
– to oppose data processing for grounded and legitimate reasons related to their particular situation (with the exception of direct marketing processing, in which case you can oppose at any time free of charge and without justification)
– to request removal of the data, except as required by law.
You may at any time and without justification oppose the processing of your personal data for the purpose of direct marketing by forwarding to THE ALCHEMIST (by accessing the contact form at www.thealchemist.ro/contact or the address : Str. Aleea. Solidaritatii,Nr.2, Bl.M, Sc.C, Et. 3, Ap.45, 900302, Constanta, Romania or by e-mail firstname.lastname@example.org) a written request dated and signed in this respect. In this case, your request will be forwarded to the specialized department of SC ALCHEMIST STORE S.R.L. which manages these requests; you may receive a message confirming that your option has been noted down, as well as any other necessary information, as the case may be.
You may also oppose, at any time, for grounded and legitimate reasons, in accordance with the law, for your personal data to be subject to the processing by S.C. ALCHEMIST STORE S.R.L., unless there are legal provisions to the contrary. For this purpose, you can submit a written, dated and signed application to the postal address: Str. Aleea. Solidaritatii,Nr.2, Bl.M, Sc.C, Et. 3, Ap.45, 900302, Constanta, Romania or by e-mail email@example.com or by accessing the contact form at www.thealchemist.ro/contact. In this case too, your request will be forwarded to the specialist department of THE ALCHEMIST that manages these requests and you will receive an answer from us and any other relevant information related to your request.The duration of the data processing will generally be determined by the moment you exercise your right to object under the terms of the law and of Regulation (EU) 2016/679. Exception: For data declared by email for invoicing purposes, the length of data processing on a legal basis is for an indefinite period, as a rule, or until the exercise of the right to oppose for legitimate reasons. Also, S.C. ALCHEMIST STORE S.R.L. may store personal data for such a longer duration for probation and archiving purposes.
At the same time, personal data storage for a longer period of time can be performed for statistics, service improvement, customer account management, market research / studies.
S.C. ALCHEMIST STORE S.R.L. does not assume any responsibility for the erroneous recording of personal data caused by the data indexing software.
We point out that no information security program is infallible. We’ve taken precautions to prevent unauthorized access to your personal information provided. Because of these security measures, we may ask for additional identification information when requesting access to your account and / or your order. Also, THE ALCHEMIST has also taken important steps to ensure that your personal data is not intercepted, accessed or used by unauthorized persons.